Shipping policy
Effective Date: November 29, 2024
Thank you for shopping with The Mattie James Company and MattieJames.com! This Shipping Policy outlines the terms and conditions regarding the processing, shipping, and delivery of your orders. Please read it carefully to understand our shipping practices.
1. Order Processing
- Processing Time: Orders are processed within [1-3 business days] (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has shipped.
- During high-demand periods (e.g., product launches or holiday seasons), processing times may be extended.
2. Shipping Rates and Delivery Times
We currently offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Economy Shipping | [5-8 business days] | $4.90 or Free for orders over $50 |
| Standard Shipping | [3-4 business days] | $6.90 (for orders 0lb-1lb) |
| Standard Shipping | [3-4 business daya] | $9.90 (for orders 1lb-5lb) |
Important Notes:
- Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
- Shipping costs are calculated at checkout based on your selected method and shipping address.
3. International Shipping
- Availability: We currently only ship in the US.
4. Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.
- Certain products (e.g., oversized or fragile items) may have specific shipping requirements or restrictions. Details will be noted in the product description.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment through the carrier’s website.
6. Lost, Damaged, or Delayed Shipments
If your shipment is lost, damaged, or delayed:
- Contact us at shop@mattiejames.com with your order number.
- We will work with the carrier to investigate and resolve the issue.
- The Mattie James Company and MattieJames.com is not responsible for packages lost or stolen after delivery confirmation is provided by the carrier.
7. Returns and Exchanges
For information about returning or exchanging your order, please see our Return Policy.
8. Questions or Concerns
If you have questions about your order or this Shipping Policy, please contact us:
- Email: shop@mattiejames.com
- Phone: 404-593-0136
- Business Hours: Monday thru Friday, 9a-5p ET
This policy ensures transparency while addressing common shipping-related concerns. Adjust the specifics based on The Mattie James Comany’s products, shipping carriers, and geographic coverage.